Have a question about our Products + Processes? Look no further!
Where are you based out of? Do you have a retail location?
My lovely Lab is based out of St. Albert, AB; and it is not open to the public/retail space. Unfortunately, I am not doing in-person consults at this time, however I'm more then happy to schedule a Zoom/Google Meet/Phone Call with you to discuss what exactly you are looking for and how I can help! You can find a full selection of my products at Charmed Floral Design (23 Akins Drive, St. Albert). One day I hope to have a little shop with my lab - that's the plan, anyway! Your orders help make that dream come true!
What kinds of Oils do you use?
Apothecary products are made with Pure Essential Oils that have passed the highest tests and standards. They are sourced from a local Canadian distributor. Our Perfumes are made with the same Pure Essential Oils, as well as Absolutes and Fragrance Oils. Don't be frightened by that term! The Fragrance Oils we use are paraben-free and phthalate-free, making them safer for you and the environment. They are also Vegan, hypoallergenic and non-toxic. If you'd prefer I only use Essential Oils for your perfume, just mention that in the comments of the survey - I am more then happy to comply!
How long does a Signature Scent take to make?
** Please Note - for the Summer Months between July + August there will be a longer then normal wait time for Signature Scents, as I spend time with my littles. Please be patient and know it may take up to 10 business days before your order will be shipped**
Glad you asked! The longer I can allow the scent to infuse after blending, the better - the notes will change as they infuse with the other oils and as they say, good things come to those who wait. I typically will ship the perfumes after they have sat for 7 days, checking and adjusting them throughout the process to ensure they are perfect - so if you are wanting a fragrance for a gift, please allow for at least 2 weeks lead time (longer if you are out East to allow shipping time). Regardless of the shipping method you choose, I will not ship your perfume for at least 7 days after purchase.
Can you recreate a discontinued scent for me?
I can! But there's a catch - it will not be scent-identical. Unless I have a sample so that I'm able to match up as I blend your scent, I'm unable to know exactly what it smells like. Regardless I can get as close as possible and I'm able to match some/if not all of the notes to recreate the feel of the perfume and give you that similar scent combination.
What if I don't like my Signature Scent?
First, I'll say - it's very rare (not to toot my own horn). However; I stand behind my 100% Satisfaction Guarantee, so if you receive your scent and it's just not what you were hoping for, I'm more than happy to adjust the formula so we can get exactly the fragrance you're craving. Please contact me via email within 7 days of order delivery (firstname.lastname@example.org) and reference your order number in the subject line and we can go from there!
How Can I Return an Order/I am unsatisfied with my Fragrance:
Simply Ship it back to us within 7 days of your date of delivery. We are happy to offer returns of full size (30ML) perfumes for Canadian Customers (excludes 10ML Bottles and 2ML Sample Sets) for credit or exchange. Orders must be returned in the original packaging.
Signature Scents: We stand behind our products - so If your scent isn't quite right, please email me with the details and we can offer a replacement or credit for your product.
All orders shipped outside of Canada are Final Sale and we unfortunately cannot offer a refund, exchange or credit.
If you have any questions or concerns about the item you purchased, or for return instructions, please email us at email@example.com
I chose "Free Shipping Canada Wide" and there's no tracking number. How can I track my package?
I use Canada Post, and for some products shipped, I'm able to use Oversize Mail which is allows me to keep my prices low (y'all, shipping in Canada is NOT CHEAP). The caveat to that is that it's an untracked parcel - so once it leaves my lab, I'm unable to see where it goes from there. I'm shipping from St. Albert, AB, so depending on where you reside in Canada, please allow 4-15 business days for your package to arrive.
Do you do Custom Products for Retailers?
Why yes I do! I'd love to collaborate with you to create the perfect product for your retail/yoga/wellness/spa space. Send me an email at firstname.lastname@example.org for more details on creating a custom perfume or apothecary item for your clients.
Do you offer Bulk pricing/discounts for non-retailers?
If you are planning a wedding, and would like gifts for your bridesmaids or would like a large quantity to give away as a gift, I'm more then happy to discuss! Send me an email and we will talk through your vision.
Do you have an Affiliate Program?
I do! Feel free to send me an email at email@example.com to discuss!
Have more questions? Feel free to send me an email (firstname.lastname@example.org) or find us on Social - Facebook/Instagram @wildrosperfumery